What is KYC and what is it for?
The KYC (Know Your Customer) process is a standard verification procedure adopted by many financial institutions and online platforms, including Ruul. It aims to validate the identity of users, ensuring secure transactions and adherence to global financial regulations.
How to verify your ID?
ID verification is required when adding a payment account.
1. Go to "Payment Accounts" from the sidebar
2. Click "Add New"
3. Select the payment option of your choice
4. Click "Verify your ID"
5. Follow the directions
You’ll be asked to:
Select whether you live in the USA or not.
Upload an identity document, which can be an ID card, driver’s license, passport, or residence permit.
Take a selfie using your device’s camera — you’ll have the option to continue on mobile.
Once these steps are completed, you can expect a result within 10-15 minutes.
Having trouble?
One of the following may solve the issue:
1. Try a different browser, especially if you're not using Chrome.
KYC verification is optimized for Chrome.
2. Clear your browser's cache.
If you're using Google Chrome:
Click "More" in the top-right corner.
Select "Clear browsing data."
Choose a time range (selecting "All time" is recommended).
Check "Cached images and files" and delete.
3. Use clear images.
Ensure the lighting does not cause reflections on the document, and the document is readable.