Overview
From the Transactions tab, you can view, manage, and track all your payment requests.
This includes:
All Transactions: One-time requests you’ve created.
Scheduled Transactions: Recurring payment requests
1. Go to Transactions
From the navigation bar, click Transactions.
Here you’ll find two sections:
All: One-time payment requests
Scheduled: Recurring payment requests
2. Manage All Transactions
In the All tab, you’ll see:
Transaction number & customer
Amount (gross & net)
Date
Status
Available actions (More menu – •••):
Download: Save a copy of the payment request.
Copy Payment URL: This link is shared with your client via email when you issue the payment request. If you'd like to send them the link again, or want to check it out yourself, you can easily do so by copying it from here.
Cancel: You can cancel the payment requests you’ve created. Once you cancel it, the transaction will no longer be visible on your client’s dashboard. If there is a problem with the payment request, Ruul can also cancel it and inform you via email.
Archive: Since transactions are considered financial records, to comply with regulations, it is not possible to delete them altogether. However, if they are obsolete, you can archive them. Archived transactions can only be seen under the Archived tab; they are not visible in any other filter.
PS: The actions available for an invoice may change depending on its status.
Tip:
Hover over the status to preview details.
Click See all details to open the timeline in a drawer.
Click the transaction number to open the full Transaction Details page.
3. Manage Scheduled Transactions
In the Scheduled tab, you’ll see:
Customer
Amount
Scheduled date & frequency (e.g., Renews monthly)
Status (Active or Inactive)
Available actions (More menu – •••):
Stop Recurring Transaction: Cancels the recurring schedule.
4. Statuses
Unpaid | The payment request has been sent to your customer. |
Payment Received | Your client has made the payment, and once it reaches us, we will transfer it to your chosen payment collection account. |
Paid | We've sent the payment to your chosen payment collection account. |
Cancelled | The payment request was canceled by you |
Rejected | The customer rejected the payment request |
Active | A recurring payment request is active and scheduled. |
Cancelled | A recurring payment request was stopped. |
Notes & Best Practices
Use Archive instead of deleting to keep financial records compliant.
Scheduled requests will continue automatically until stopped from the Scheduled tab.
FAQ
Where is my payment?
Invoice status: Payment Received
We’ve successfully received your costumer’s payment. Your payout is now being prepared and will usually begin within one business day.
If you still don’t see the funds in your account after that:
Please allow additional time for your bank to process the incoming transfer.
For international/SWIFT transfers, it may take 3–4 business days for the funds to arrive, depending on intermediary banks.
If it has been longer than expected, feel free to contact us so we can trace the payout.
Invoice status: Paid
After we issue the payout, it might take a few business days for it to reach to your account. This is especially the case for payments to non-local currency account since they are categorized as SWIFT transfers. Several partner banks are involved in a SWIFT transfer, and it might take 3-4 business days for the funds to arrive at your account.
If it has been a few days but you still haven't received the payment, please don't hesitate to contact us.
My costumer has made the payment but the status is Unpaid?
Your costumer may have forgotten to mark the payment as complete in their dashboard after making the bank transfer. If this happens, the status will be updated once our finance team identifies and matches the payment to the invoice.
If the transfer is complete, please share the proof of payment with us so we can track it with the payment provider.