How to check the invoice status?
You can check the status of your invoice from the "Invoices" list.
Hovering over the status tag will display a tooltip with details about the current status.
Clicking "See more details" opens the complete status history.
Each status features a commonly asked question.
Invoice status can also be viewed in the invoice details:
Statuses
Invoice Status | Description |
| The invoice is shared with or received from your talent. |
| You have made the payment, and once it reaches us, we will transfer it to the talent's chosen payment collection account. |
| We've sent the payment to the talent's chosen payment collection account. |
| Your talent has rejected the invoice. |
| The invoice is canceled by you. |
FAQ
Where is the talent's payment?
Invoice status: 
Your payment may take some time to reach our bank account.
There are a few reasons that might cause this:
The transfer is still in progress, but the "I paid" button was clicked prematurely.
The Ruul invoice number was not included in the transfer description, so the payment didn't automatically sync with the invoice.
If the transfer process is complete, please share the proof of payment with us so we can track it with the payment provider.
Invoice status: 
After we issue the payout, it might take a few business days for it to reach to the talent's account. This is especially the case for payments to non-local currency account since they are categorized as SWIFT transfers. Several partner banks are involved in a SWIFT transfer, and it might take 3-4 business days for the funds to arrive at the talent's account.
If it has been a few days but the talent hasn't received the payment, please don't hesitate to contact us.
I have made the payment but the status is 
?
You may have forgotten to mark the payment as complete in your dashboard after making the bank transfer. If this happens, the status will be updated once our finance team identifies and matches the payment to the invoice.
If the transfer is complete, please share the proof of payment with us so we can track it with the payment provider.