Before we start
When you issue an invoice, a proforma invoice is first sent to your client via email. This email also includes a payment link for the client to complete the payment.
After the payment is successfully made, the commercial invoice is shared with both you and your client.
Here is the email your client will receive when you issue an invoice:
Your client can make the payment using the link without needing to register with Ruul.
When the client clicks the payment link, they will be prompted to enter their email address to verify their identity.
Here’s the verification email they will receive:
Once verified, your client will be able to view the invoice.
To proceed, they can click "Make Payment."
If their company information is incomplete, they will be prompted to fill out a form. They can continue with the payment immediately after completing the form—without waiting for the company verification to be completed.
Making a payment with bank transfer
Making a payment with bank transfer
To proceed with a bank transfer, your client needs to:
Select the "Bank Transfer" option.
Accept the Business Agreement.
Click "Continue with bank transfer".
They will see the bank account details on the screen and must make the transfer to the specified account.
⚠️ Important Notes
Invoice Number Must Be Included in the Description
The client must include the invoice number in the transfer description to ensure the payment is correctly matched with the invoice. Not including the invoice number may result in processing delays.
Corporate Bank Account Required
The payment must be made from a corporate bank account that belongs to the client's company. Payments from personal accounts are not accepted.
Use the Displayed Bank Information
The client must transfer the payment to the bank account details shown on the screen.
Confirming the Transfer
After completing the transfer, the client must click the "I've completed the transfer with the information above." button to mark the invoice as paid.
Making a payment with credit card
Making a payment with credit card
Depending on the client’s region and company details, the credit card option may not be available for the first invoice. In such cases, the credit card option will only be enabled after the first payment is successfully made via bank transfer.
If the credit card option is available, it will appear on the payment screen.
Select the "Credit Card" option.
Click "Continue with credit card".
Enter the required credit card information to complete the payment.
Gateway Fee
For credit card payments, an additional "Gateway Fee" will apply to cover costs from our service providers.
⚠️ Important Note
The credit card must be a corporate card that belongs to the client’s company.
The fields required for payment may vary slightly depending on where the client's company is located.
Based on the company's location, the client will be directed to either Stripe or PayTR to complete the payment. The example below shows the Stripe payment flow:
After the payment is completed, the client will see a success screen:
